Tomazina K-fé – From Our Farm to Your Cup™️
At Tomazina K-fé, every order is carefully prepared to ensure the freshest coffee possible reaches your doorstep. Because coffee is a perishable food product, we maintain the following policy to protect quality and freshness for all customers.
🫘 All Sales Are Final
Due to the nature of food products, all coffee sales are final. We do not accept returns of coffee, opened or unopened.
🫘 Freshness Guarantee
We guarantee that your coffee is packaged and shipped directly from our farm and processing facilities with freshness, quality, and care as our highest priorities.
🫘 Shipping Partner
We proudly use USPS and other approved carriers for order fulfillment and delivery.
Every shipment receives a tracking number so you can monitor your package from dispatch to delivery and enjoy the freshest coffee possible.
🫘 Damaged Products
If your order arrives visibly damaged during shipping, please notify us within 5 business days of delivery.
To assist with your claim, please provide:
- Order number
- Photographs of the damaged package
- Photographs of the damaged product
- Description of the issue
🫘 Lost Packages
If a package is lost in transit according to carrier tracking information, please contact us immediately.
We will work directly with the carrier to investigate the shipment and determine the appropriate resolution.
🫘 Credits Instead of Refunds
Tomazina K-fé does not provide cash refunds.
When a claim is approved for:
Shipping damage
Carrier loss
Significant product quality concerns
we may issue a store credit toward a future purchase.
🫘 Case-by-Case Evaluation
Every claim is unique and will be reviewed individually.
Approval of credits is determined after evaluating:
- Tracking information
- Delivery confirmation
- Photographic evidence
- Carrier investigation results
- Product condition
🫘 Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Tomazina K-fé is not responsible for delays, losses, or additional shipping costs resulting from incorrect addresses submitted during checkout.
🫘 Delivery Delays
While we strive to ensure timely delivery, Tomazina K-fé is not responsible for carrier delays caused by:
- Weather events
- Natural disasters
- Customs inspections
- Labor disruptions
- Transportation issues
- Other events beyond our control
🫘 Our Commitment
Our promise is simple:
Fresh coffee. Honest service. Direct from our farm.
If a problem occurs, we will review your situation fairly and work with you toward a reasonable solution while maintaining the quality standards that make Tomazina K-fé special.
☕ Thank you for supporting family farming and enjoying coffee truly delivered From Our Farm to Your Cup™️.